Returns & Refunds Policy
Last updated: 03/07/2026
Thank you for shopping with us.
Most of our products are made to order especially for you once your order is placed. This helps reduce waste and overproduction, but it also means we cannot accept returns simply because you changed your mind, ordered the wrong size, or no longer want the item.
This does not affect your legal rights if an item arrives damaged, defective, misprinted, or not as described.
Faulty, Damaged, or Misprinted Items
If your item arrives damaged, defective, misprinted, or there is another issue with your order, please contact us within 30 days of receiving your item.
Please include:
- Your order number
- A clear description of the issue
- Photos of the item and packaging, where relevant
If the issue is confirmed to be a production, fulfilment, or shipping error, we will arrange a replacement, refund, or suitable resolution at no extra cost to you.
Lost Orders
If your order appears to be lost in transit, please contact us no later than 30 days after the estimated delivery date.
We will review the tracking information and investigate the issue with our fulfilment partner. If the package is confirmed as lost, we will arrange a replacement, refund, or suitable resolution where applicable.
Returns for Wrong Size, Change of Mind, or Buyer’s Remorse
Because our products are made to order, we do not usually accept returns or offer refunds for:
- Ordering the wrong size
- Choosing the wrong colour
- Changing your mind
- No longer wanting the item
- Accidental orders
- Buyer’s remorse
Please check the product description, size guide, and delivery details carefully before placing your order.
Size Exchanges
We do not automatically offer size exchanges, as each item is produced individually after purchase.
If you need a different size, please contact us and we will review the situation. In most cases, a new order will need to be placed.
Wrong or Incomplete Address
Please make sure your delivery address is correct before completing your order.
If an address is incorrect, incomplete, or considered undeliverable by the courier, the package may be returned to our fulfilment partner. If the order can be reshipped, new shipping charges may apply.
We are not responsible for reshipping costs caused by an incorrect or incomplete address provided at checkout.
Unclaimed Packages
If a package is not collected, refused, or returned because it was unclaimed, it may be sent back to our fulfilment partner.
If the order can be reshipped, new shipping charges may apply. Unclaimed returned items are only held temporarily and may be donated to charity after 30 days.
Hygiene and Sealed Goods
For health and hygiene reasons, we cannot accept returns of sealed goods once they have been opened. This may include items such as face masks or similar hygiene-sensitive products.
If such items are returned without approval, they may not be eligible for reshipping or refund.
How to Start a Return or Report a Problem
Please contact us before sending anything back.
Returns sent without contacting us first may not be accepted or processed.
To report a problem, please contact us at:
[Your customer support email]
Please include your order number and details of the issue.
Return Address
Our products are fulfilled by production partners in different locations. The correct return address depends on where your order was made and shipped from.
Please do not send returns to the address on your parcel or to any fulfilment address unless we have confirmed it with you first.
Approved returns should be addressed to:
[Your Store Name] Returns
Any return address we provide is for product returns only. It should not be used for letters, legal notices, business correspondence, or any other form of communication.
Refunds
If a refund is approved, it will usually be issued to your original payment method.
Refund timing may vary depending on your payment provider or bank.
Shipping costs are not always refundable, especially where the issue was caused by an incorrect address, an unclaimed package, or a customer return that was not due to a fault.
Your Legal Rights
Nothing in this policy affects your statutory rights.
If an item is faulty, damaged, misprinted, or not as described, you may be entitled to a repair, replacement, refund, or other remedy under applicable consumer law.
For made-to-order, personalised, or custom products, cancellation and return rights may be limited where allowed by law.